Mark O’Brien (Adelaide)

Lead Compliance Director


Mobile: +61 429 423 146

Mark has broad industry experience, particularly in relation to the complex Customs declaration process involved with importations and the Integrated Cargo System (ICS) and related third party IT Systems.

Mark has been a Licensed Broker since 1994 and brings his extensive industry experience to Trusted Trader International (TTI), providing valuable support in the analysis of import declaration data and related compliance issues.  


  • Licensed Customs Broker
  • AQIS Accredited Broker

Experience / Employment History

2014 – Present – AAW Global Logistics / National Operations Manager

  • Management of Operations Freight Forwarding staff on a National level
  • Manage Off Shore Business Staff – (Manila) centralised basic processes
  • Tenders and Quotes Templates
  • Training / Advice as required
  • Advise and help implement new Operations Software
  • Recommend Implement Intranet - internal
  • Recommend update and change website  
  • Basic Network / Computer Support

2007- 2014 – BTL S.A. State Manager / National Operations Manager

  • Management of staff on a State and National level
  • Customs Brokerage
  • Bond Store Management
  • Warehouse and distribution
  • Tenders and Quotes
  • Controlling Expenses and Budgets
  • Basic Network / Computer Support

2003     E.V.Little Change Name to Bell Total Logistics (BTL)

2000     Move to position of National Operations Manager

  • Manage Key National Accounts
  • Oversee and Implement Procedures Australia wide
  • Create Warehouse Procedures

1996       Gerard Industries purchase E.V.Little

  • Maintain computer system
  • Set up freight forwarding department
  • Set up Overseas Network
  • Design Website for Bell Total Logistics
  • Assist in the expansion to Interstate


1996    E.V.Little Pty Ltd / Bell Total Logistics    Adelaide S.A

  • Customs Broker / Operations Manager
  • Handle all duties related to Customs Clearance Department
  • 1996 Applied for and Accepted a position at E.V.Little Pty Ltd

Courses Completed

  • Basic Computer Skills
  • Customs Clearance
  • Customs International Trade
  • Customs Valuation
  • Customs Auxiliaries
  • Customs Tariff
  • Customs Advanced Tariff
  • Communications Working in a Group
  • Communications Interviewing Skills
  • Communications Negotiation Skills
  • Computers Application Packages
  • Work Station Practical
  • Business Organisation and Structure
  • Business Law 1
  • Micro Computer Operations
  • Introduction to Accounting
  • Managing & Organizing work for Goal Achievement
  • Managing Grievances & Disputes
  • Dealing with Conflict
  • Microsoft Excel Introduction 
  • Microsoft Excel Intermediate 
  • Microsoft Word Introduction 
  • Microsoft PowerPoint Introduction 
  • Advanced Diploma of Australian & International Trade Facilitation
  • AQIS Accreditation FCL Course
  • AQIS Accreditation LCL Course
  • Cargo Security Accreditation
  • Wildlife Protection Trade Seminar
  • CBFCA Seminars as required ( i.e. CMR, ICS, AQIS etc)
  • Ongoing Customs Brokers Accreditation Scheme